Building real connections with residents

By Rachel Barker, Student Nurse

As part of my three-year degree in nursing I am undertaking at the University of York, I am required to do three work placements a year, all of which are chosen for me.

When I decided I wanted to be a nurse, I had only envisaged ever working at a hospital but that has now all changed following a seven-week placement I recently completed at Wellburn’s St Catherines nursing care home in York.

From the moment I walked in the door I could tell any stereotypes I had heard about nursing homes, such as ‘strange odours’, were wrong. On my arrival I was welcomed immediately by everybody and was made to feel like a member of staff from the moment I started.

I soon learned that the nursing care you provide in a home like St Catherines is completely different to that of a hospital. When I did my hospital placement, the turnover of patients on the wards was normally around 24 hours, so I never really got to know the people I was helping.

At St Catherines I was able to build up real connections with the residents and this one-to-one time I was able to spend with them was wonderful. The quality of care that is provided at St Catherines is truly astonishing and the bond between staff and residents is there for everyone to see.

In my third year I am able to choose which placement I would like to do and whilst future placements may turn out to be just as rewarding and fulfilling, they will have to go some way to preventing me from returning to St Catherines.

In the meantime I already plan to come back as a care assistant during the holidays so I can enhance my skills even further

I’m certain that any other students which come to St Catherines will feel the same as I did and I can honestly say that there is not one thing which would change if I were to do it again.

What I also know for definite is I am already re-evaluating the path I may take in my nursing career. Upon qualifying I may work in a hospital or a nursing home. Should I decide to work in a nursing home I would very much hope to return full-time to St Catherines.

St Catherines

 

 

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Trip advisor for care homes – a good thing if used correctly

 By Karl Beckett, Managing Director

The Government announced this week that care homes for the elderly are to be given star ratings by the public under a new online system, which ministers say will reveal “the good, the bad and the ugly”.

As residents and their relatives will be able to comment on services and score them, the media, predictably, have described them as Trip Advisor-style ratings.

On the whole I think it is a good thing because care home operators who run quality homes should not be afraid to allow their customers to judge their services.

My one concern and I know it is still early days, is how will it be managed so positive and negative comments are balanced?

In the hotel world there is also a large turnover of guests, compared to the care world where clients stay much longer, so it will be interesting to see how regularly the new online service is used.

I agree with some critics who say the care home operators themselves may attempt to skew the results by positing their own favourable reviews.

I also agree that it needs to be backed by a better system of regulation than the current inspections regime carried out by the CQC.

It was a mistake by the CQC to dispense with its star rating system, in 2010 Whilst no-one would say the star ratings was perfect, the system went much further than either passing or failing a home – it helped families determine the right homes for their loved ones.

Perhaps these new ratings will go some way to replacing this, and it will of course by judged by the people that matter – the residents and their families who have the actual care home ‘experience’.

But maybe now is also the time to look at introducing universally recognised national quality standards which, along with the new ratings, could really help people make an informed choice about something which, let’s be honest, is one of the most important decisions they will need to make in their life.

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The politicians are in the last chance saloon

By Simon Beckett, Chairman, Wellburn Care Homes

Having received the full Report on the Commission on Funding of Care and Support, I was particularly interested to hear the Commission Chairman Andrew Dilnot’s presentation at the ECCA Conference. I expected a rather dry and statistical presentation but it was quite the reverse.

The lasting impression was the ability to address people individually, rather than a conference, on a complex and extensive subject concisely, with considerable humour and energy.  In particular, his passion for care and that meeting the care needs for the elderly properly was a proper measure of how humane British society really is.

Alongside this was number of worrying statistics i.e. those aged 85 and over will double in the next 20 years; unmet care needs are growing considerably annually (particularly the last 4 years) across all sectors of care and the current funding is unfair, unjust and inadequate.  Dilnot commented that action is already well overdue.  I remind everyone, that his report is the fifth/2009 Green Paper included, in 14 years, yet nothing material has been done to date.

There is a great need for everybody’s liability to be pooled and 24/7 care is the only sector of social care/NHS where it is not.   Many older people, fear for their future care needs and yet have no means of quantifying it.  In exceptional cases the cost can be as high as £250,000, or more.  For most who have need of some care assistance, the average cost is £20,000.  How can you plan properly, if you do not know the amount and timing, assuming you have the funds?  Today, all we have is a bottom limit on which your funds have to be reduced to £23,250 before you get any help at all.  The latter is grossly unfair, illogical, (and therefore counterproductive) and the cause of considerable concern for many.  It also acts as a clear encouragement to cheat the system.

Conversely Dilnot proposed a ‘cap’ of £35,000 on resident net assets and thereafter, the State would pick up the tab.  The £35,000 cap was questioned with people asking if it would be more acceptable, politically, if it was higher?  This was answered clearly by Dilnot through a graph which illustrates it is fair overall, balanced on the average of most peoples’ net assets (home owners) and therefore, would achieve maximum participation.  If it was fixed at £50,000, far fewer people would benefit.  Personally, I suggest that the limit could be indexed say every 5 years – Y.E. 2015 may be reduced.

His conclusion was most impressive and reflected his confidence in the sector – ignore the few bad cases.  People working in the sector should be admired, thanked, appreciated and valued for what they do and the quality of it.  For those with experience of the Southern Cross debacle, or 70 other Administrations this year to date in this sector, this PR balance was a joy to hear.  His passion to support, reward the industry and achieve agreement on a proposal that was fair, sustainable and resilient, which would form the basis of a long term settlement was uplifting and greatly appreciated by the audience.  His final comment was that we were all too polite and reasonable.  We need to get far more cross, so that the politicians realise they are at the end of the road and it is well beyond time for a resolution.

Care is preventative and could avoid/reduce many other problems currently resulting from the lack of and Dilnot’s proposal would only cost £1.7 billion, which currently represents only 1/8 of the current Social Care budget, and could easily be met by society as a whole.  Plus, if operated professionally, considerable costs could be reduced in terms of hospital nursing beds, specialist costs etc.  The joined up thinking Stephen Donell has been clamouring for, is still totally lacking in many localities.

Further, providing the care for clients’ families, and those who require it, would remove the considerable fear of the unknown and losing everything that haunts them in later life.

Further, the current system is thoroughly unfair, highly complex with no pathway, little independent advice and unsustainable, in the long term.  The politicians are in the last chance saloon and need to take this Report on board now before disaster strikes for many older people and their families, due to the size of the unmet needs, which become totally unmanageable and people become really angry.  The politicians must realise, that this is inevitable now if they continue to do nothing

 


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And the award goes to…

On Saturday night (19th November), Wellburn Care Homes attended the North East finals of the Great British Care Awards, having been short-listed in the Care Employer of the Year category.

The purpose of the awards are to pay tribute to those individuals who have demonstrated outstanding excellence within their field of work, and with the support of organisations such as the English Community Care Association and the Department of Health, they are regarded as the pinnacle of achievement in the care sector.

Any one of the three companies short-listed in our category would have been worthy winners, but on the night, much to our delight, Wellburn was successful.

Needless to say we were, and are, delighted to be recognised by our peers in this way. It sends out a very positive message about the quality of care Wellburn provides and that we are continuing to move in the right direction.

This award, more than anything however, is about the employees because we couldn’t be a good employer without such a highly skilled and professional workforce, and this award is dedicated to them.

It is also very much about raising awareness of the fantastic work going on in the sector generally. The sector, rightfully at times, receives some bad publicity but a lot more positive things happen that go unrecognised and these awards go some way redressing this imbalance.

It was also very satisfying to be in the same room with over 400 people from the public, private and voluntary sector, as well as unpaid carers. The awards are all about promoting partnership working and to see so many people representing all areas of the social care sector was very uplifting.

 

 

 

 

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Number 13 – Lucky for some

By Karl Beckett, Managing Director

It was satisfying to see Wellburn Care Homes recently being named the 13th fastest growing company in the North East.

The Fastest 50 survey, which is carried out by The Journal newspaper and Ward Hadaway Law Firm is now in its 13th year, so far from being unlucky, it appears the number 13 does have its advantages!

On a more serious note, we do feel lucky to be included in this survey because it shows we are growing what is very much an asset-based business – and under the current economic conditions this is a major achievement.

Whilst every company wishes to see growth in turnover, we realise this can also be seen as vanity and what is also very key is making a profit, which produces the cash that we can reinvest back into our properties.

If we didn’t do this, our homes would suffer and as we invest £1.5 million a year refurbishing them, this is not something we would allow to happen.

Our growth is all organic and we feel this is the right approach to take. From time to time we will invest in a new property, such as the new home we have acquired in Cumbria, but in most other cases it is about growing what we already have. An example of this is our Nightingale Hall home in Richmond, which we are extending and improving in a £1.4 million investment.

Wellburn was also recently named as one of The Daily Telegraph’s 1,000 brightest businesses in Britain. These are a celebration of the 1,000 mid-sized companies that have weathered the economic storm and are set to be the foundation of the UK’s recovery.

Being recognised in this way is flattering but at the end of the day the people who should really ‘judge’ us are the residents (and their families) living in the homes we manage. In this sector occupancy is king and we hope that by continually investing money in our assets and delivering high quality care, then people will vote with their feet and make Wellburn their number one choice.

Nightingale Hall

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Stop the press

By Neil Shaefer

As a former journalist I have lost track of the times I am told that all the media report is bad news.

Whilst it is inevitably case that scandals, violence, corruption etc make good headlines, the media never underestimate the importance of nice human interest stories – trust me!

That is why for every story about the latest war going on around the world, you will still always read or view pieces about the interesting and quirky things that the average man or woman on the street get up.

This is why I view with a slight scepticism (hey it’s the journalist in me!) a new report – by Graham Mulley, Emeritus Professor of Elderly Care at the University of Leeds -that suggests the media should report on success stories in long term care, as well as failures.

In his article, published in the British Medical Journal, Prof Mulley noted that the latest Care Quality Commission report found 86 per cent of homes looking after residents supported by local councils to be “good” or “excellent”.

However, these results received little attention in the media, according to Prof Mulley, as newspapers tend to hone in on negative situations arising in long term care. It is here that Prof Mulley needs to make a distinction. National newspapers may, on occasion report the negative in relation to care, but regional and local newspapers, i.e. the ones that really matter to most people, certainly don’t.

There are stories about the great things the elderly do, whether in a care home or not, that are reported regularly in local news. One good recent Wellburn example is this story in the York Press about how residents in the company’s Grimston Court home in York are using touch-screen computers to access the internet, send emails and Skype with their loved ones.

Another story that amused me, in The Northern Echo about a man living in a over-55 sheltered housing scheme in Darlington who painstakingly makes replica trains out of matchsticks.

So, let’s not get too carried away. Local newspapers, in particular, papers play an important role in communicating positive local stories and these have not been taken into account in peoples’ general views and in the research published in the BMJ.

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Addressing age-related hearing loss

Guest blog by By Joan McKechnie, who works for Hearing Direct

Over 6.5 million of the UK’s over 65 population are thought to have some degree of age-related hearing loss. In 2005 the Royal National Institute for Deaf People (now called Action On Hearing Loss) an organisation working on behalf of the UK’s hard of hearing published this number after conducting a comprehensive survey.

If you notice signs of hearing loss or a family member you care for is showing such signs it is important to investigate further. Hearing loss left unaddressed can lead to numerous other issues, such as withdrawal from friends and family or anxiety or embarrassment about coping with social interaction. All of which contribute to a reduced quality of life.

In this article we examine signs of age related hearing loss, to describe some of the physical changes that contribute to hearing loss and what modern technology has to offer in order to overcome the effects of hearing loss.

Signs Of Hearing Loss:

Age-relate hearing loss or presbycusis, to use its medical term, does not happen over night.
Deterioration in hearing ability can take place over many years, with changes starting as early as one’s 40s. Because the changes are so gradual, the effects may go un-noticed for years.
These are some of the common difficulties reported by those with age-related hearing loss:

● Struggling to hear within background noise
● Having to have words or sentences repeated
● Having the TV turned up more than others in the same room
● Mens’ voices are easier to hear than womens’ voices
● Feeling exhausted after having conversations
● Inability to hear, or confusion over high-pitched speech sounds such as “s” and “th”

Why Does Age Related Hearing Loss Occur:

The human ability to hear is aided by tiny cells, known as hair cells, inside the inner part of the ear. Their job is to pick up waves of sound and to translate these waves into signals for the brain to interpret. Hearing loss occurs when these tiny hair cells inside the ear are damaged or die. Because hair cells do not regrow, hearing loss due to hair cell deterioration is permanent.

There is no known single cause for age-related hearing loss. Most commonly, it is caused by changes in the inner ear that occur as you grow older. However, your genes and exposure to loud noise (such as from rock concerts or music headphones) may play a large role. In most cases the resultant hearing loss is the same on both ears.

Treatments and Options:

Because age-related hearing loss is irreversible, there is no instant medical cure. However, modern technology offers various products to help manage the condition. The first step is to have a diagnostic hearing test at your local hearing centre or by vising your GP and getting a referral to a local NHS audiology department.

The most popular solution is to try hearing aids. These days almost all these devices are digital in terms of their sound processing, and work amplify incoming sound in a way that is comfortable for the wearer. Hearing aids come in a variety of different styles and are desgned to fit either in the ear, or over the ear. Hearing aids are available privately or from the NHS. In fact, the UK is one of only a handful of countries providing free hearing aids through the national health service; though the range is limited and a waiting list may apply. Obtaining a hearing aid via the NHS usually involves a number of steps beginning with a referral from a GP and then two or more appointments at the Audiology department. Hopefully despite the ever growing funding pressure the NHS will continue to provide this service. Other useful aids which can work in conjunction with or alongside hearing aids are ALDs or Assistive Listening Devices; which include amplified landline phones or mobiles, alerting devices for telephone ringers, and wireless TV listening systems. Most of these ALDs are not available through the NHS.

For more information on hearing loss you can read Joan’s blog.

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British Red Cross Open Gardens

By Shirley Ward, Garden Manager

Looking through the photos I have just received of our British Red Cross Open Gardens charity days this year and the enjoyment and pleasure reflected in them, it is obvious we are very privileged to be able to share our gardens and grounds in this way and for the benefit of others.

Our garden and general information about our nominated homes is submitted to the Red Cross Area Fundraisers Margaret Musgrave and Rachel Olney in late autumn for the annual British Red Cross Open Gardens brochures.   These are distributed over the North East and Yorkshire and many visitors take in many of the gardens featured throughout the season.

The homes have quite a build-up to the ‘big’ days. Posters have to be put up in the immediate surrounding areas and villages, crockery has to be hired, large amounts scones need to be baked and , not forgetting, of course, plenty of cream!

When the day arrives I look after the gate and all proceeds go to charity.  It is well known within the company that my forte is chatting and it is a joy to meet up with visitors from near and far.  Quite often visitors have a previous connection with the properties and we are often hearing of new interesting historical facts and the characters involved.

Our Chairman is very proud of his car park attendant skills at these events and this reflects the whole company commitment.

Many visitors are very knowledgeable about plants, but there is also a general pleasure being in fine grounds with good scenery.  Plant knowledge is not essential!

We have musicians playing instruments and singing and this ambiance contributes to a lovely leisurely afternoon Our residents look forward to sharing their surroundings with visitors, especially meeting the children and very friendly dogs.

Visitors’ comments on leaving are very positive; they love the gardens, the music and especially appreciate the warm welcome from residents and staff.

The hard work is thoroughly worthwhile and we are starting to think about two and possibly three Open Gardens for the British Red Cross 2012.

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Wellburn takes to the water with the Jubilee Sailing Trust

By Sam Beckett

From the first moment I came across Jubilee Sailing Trust (JST( I was really keen to discuss with them about how we could build on a partnership with Wellburn.

JST is a registered charity that uses specially-adapted tall ships to allow people of all physical abilities to sail, as their boats are designed to assist wheelchairs I thought how wonderful to be able to do a tour of the boat for some of our residents.

After talking with their team and co-ordinating when the boats were in the North East we managed to take residents from Nightingale Hall in Richmond and Grimston Court in York along for a special tour of the their flagship vessel, the Lord Nelson, whilst it docked in Whitby, following a five-day voyage from Hartlepool. The residents were able to see how the 54.7m ship works, as well as asking questions of the crew.

Kathleen Goldstraw, who is a respite resident at Nightingale Hall, said she was so impressed with the day, she now hopes to make Nightingale her permanent home.

Sarah Davies, from the JST, said: “We are delighted that the residents enjoyed their tour of the Lord Nelson and we look forward to offering this opportunity to others in the future. The oldest person that has sailed with us so far was 98 and visits like these help to spread the word that people can enjoy coming aboard our ships regardless of age or physical ability.”

Hopefully next time we may interest some of our residents to go on a day sail. Watch this space…..

 

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Stepping up to the mark

By David Robinson, Development Manager

After the terrible scenes that populated our TV screens recently, it was satisfying to see the England cricket team bring some much needed cheer to the country and changing the topic of conversation in offices up and down the country, and no doubt in all of our care homes.

England are playing India in a four test series this summer and have now taken a 3-0 lead, meaning that by winning the series by two clear tests, they have now become the No 1 cricket team in the world, according to the official ICC World Rankings. This makes them the greatest English cricket team in history, which is some achievement.

England’s fighting spirit has served them well over the last six years.  It has made me think what makes a great team and I have concluded it is a mixture between each team members’ individual skill and the collective work ethic – in other words where the team work for one another.

It seems there is always a team member who can step up to the mark when a colleague is having an off day.  These are just some of the qualities that are at the very centre of what makes any team successful, be it a cricket team or the excellent team that exists within Wellburn Care Homes.

So, let’s congratulate the English cricket team and reflect on the great team each of us has around us within Wellburn. There are no official rankings in the care industry, but we are always striving to be number 1.

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